Regulamin sklepu | Hastan Odzież wspinaczkowa dla odważnych. Dzikie gacie

Introduction
1. These regulations, hereinafter referred to as the "Regulations", define the general conditions, basic rules and the manner of conducting sales made by the online store at the address hastan.pl hereinafter referred to as the "Store" for customers who are consumers within the meaning of art. 221 of the Act of April 23, 1964, the Civil Code.
2. Online store at hastan.pl is property of Hastan sp z o. o. ul. Gliniana 34a, 91 336 Łódź NIP:7262686887 REGON: 38974270500000 hereinafter referred to as the Seller using the e-mail address: biuroohastan@gmail.com
3. The entity that placed the order using the site hastan.pl is hereinafter referred to as the "Customer".
4. By placing an order on the website hastan.pl The Buyer declares that he has read the content of the Regulations and accepts its terms in full.
5. The customer is bound by the content of the regulations, which can be found on the website hastan.pl at the time of ordering.
6. Data for payments for orders placed on hastan.pl are as follows: Hastan sp z o.o
  account number 43102034080000460204973667
  In the title, please provide the order number with a note Hastan
General provisions
1. The exclusive rights to the Content provided / posted in the Store by the Seller or its contractors, including proprietary and non-proprietary copyrights, the name of the Store, its graphic elements, software and database rights are legally protected and are vested in the Seller or entities, with whom the Seller has concluded appropriate agreements. The customer is entitled to use the above-mentioned Free content, as well as to use the Content posted in accordance with the law and already disseminated by other customers as part of the Store, but only to the extent of permitted personal use.
2. The Online Store is made available by the Seller via the Internet and the Store's website as a resource of the ICT and IT system.
3. The use of the Store may only take place on the terms and to the extent specified in the Regulations.
4. The Seller reserves the right to place advertising content on the Store's website regarding the goods offered, as well as third party goods and services, in the forms used on the Internet.
5. Using the Store means any activity of the Customer that leads to his reading of the content on the Store's website.
6. In order to place an order in the Store and in order to use the services available on the Store's websites, it is necessary for the Customer to have an active e-mail account.
7. We reserve the right to withdraw any product from sale at any time.
Placing orders
1. The condition for accepting an order for execution is its correct submission via the website by completing the Order Form.
2. The information provided as part of the Store is an invitation to conclude an Agreement within the meaning of art. 71 of the Civil Code, directed by the Seller to the Customers. The conclusion of the Sales Agreement does not require the Customer to have an Account created through registration. In the event of not registering in the store, with each subsequent visit to the Store and new purchases, the Customer will have to re-fill in the data on the Order Form.
3. The order placed is valid for 5 business days. After this time, it will be automatically canceled if it is not paid / collected / redeemed.
4. The customer may place orders in the Online Store 7 days a week and 24 hours a day via the Store's website.
5. The customer completes the order by selecting the goods by selecting the "ADD TO CART" command under the given goods on the Store's website. The customer, after completing the entire order and indicating the payment method in the "CART", places the order by sending the order form, completed in accordance with the information provided in the above. form to the Seller. The form is sent by activating the appropriate "order" field in the order form. Each time before sending the order to the Seller, the Customer is displayed an Information Form with the information specified in art. 12 of the Act of May 30, 2014 on consumer rights, such as the total price of selected goods and the total cost of delivery.
6. Placing an order is the submission by the Customer of the Seller of an offer to conclude a contract for the sale of goods being the subject of the order.
7. The seller has the right to verify the order via e-mail and to cancel it in cases where there are doubts as to the feasibility of the order.
8. On the basis of the order placed, the Seller verifies the availability of the goods ordered by the Customer in the Store.
9. After placing the order, the Seller sends an order confirmation to the e-mail address provided by the Customer. Confirmation of the order is the Seller's declaration of acceptance of the offer.
10. In the absence of the ordered goods in the Store or the inability to fulfill the Customer's order for other reasons, the Seller will inform the Customer by e-mail about the circumstances that have arisen.
11. In the event of a positive verification of the availability of the goods, the Customer receives from the Seller, to the e-mail address, information about the acceptance of the order for execution.
12. Prices on the Store's website placed next to a given Good:
  - are gross prices (including VAT) and are specified in Polish zlotys
  - do not contain information on delivery costs, about which the customer will be informed each time
13. The final price binding the parties to the sales contract is the price of the goods contained on the Store's website at the time of placing the order by the Customer.
14. Information on the total value of the order specified after the Customer selects the form of delivery and specifies the form of payment in the last step of the purchase.
15. The customer may choose the following forms of payment for the ordered goods:
  - transfer: the payment should be made to the indicated bank account number, which the Store provides in the e-mail confirming the acceptance of the order. The transfer can be made online, at the post office or in a bank. After the payment is credited to the bank account, the Store starts processing the order,
  - collection - payment should be made in cash upon receipt of the goods to the courier, postman or post office.
16. The condition for sending the goods if you choose the payment method: transfer is payment for the goods and shipment
17. The Seller completes the order within 2-5 business days - from the moment of receiving the confirmation of payment for the ordered Goods. The store reserves a 14-day order fulfillment period for independent reasons, in such cases the customer is informed about it.
18. The ordered goods are delivered to the customer via courier or Polish Post to the address indicated in the order form.
19. The customer should check the delivered parcel in time and in the manner adopted for parcels of a given type, in the presence of an employee of the supplier.
20. The customer has the right to demand that the supplier's employee draws up the appropriate protocol in the event of a defect or damage to the shipment.
21. The store reserves the right to change prices and the amount of delivery costs, in particular in the event of a change in the price lists of services provided by the entity performing the delivery. This provision does not apply to orders already in progress.
22. The seller attaches to the shipment being the subject of delivery, according to the will of the customer, a receipt or a bill covering the delivered goods.
23. In the event of returning the ordered goods to the Online Store by the supplier, the Seller will contact the Customer by e-mail or by phone, agreeing again with the Customer the date and cost of delivery.
24. The store reserves the right not to process orders without providing contacts in the form of an e-mail address and telephone number under which it will be possible to confirm the order.
25. The Store issues an invoice at the Buyer's request.
Conditions of delivery
1. The store sends parcels in Poland.
2. The store delivers parcels via Poczta Polska or a courier.
3. The delivery takes place to the address indicated by the customer in the order.
4. Immediately after placing the order, the Customer receives an e-mail confirming the order. The store starts its implementation, and the customer will be kept informed about the order fulfillment process.
5. The shipping date results from min. product availability.
6. The total cost of delivery of the order is calculated after the quantity of ordered Products has been determined. The cost of delivery of a shipment whose weight does not exceed 1 kg is PLN 13.00.
7. The ordered goods are shipped by the Store via the Polish Post Office in Poland. The buyer is charged for delivery.
Return Policy
1. The seller asks customers to check the contents of the parcel in the presence of the courier. If you find any damage to the goods, please write down the damage report of the courier company with the courier and send it to the address Gliniana 34A, 91-336 Łódź
2. The buyer has the right to: return the goods within 14 days from the date of receipt of the goods, without giving reasons
3. In the case of returning the goods, the Buyer is asked to fill in the return form, informing the store by e-mail about the return and sending the form to the following address:
  biuroohastan@gmail.com
4. In the case of returning the goods, the Store returns to the Customer only the amount including the price of the goods.
5. The customer bears the direct cost of returning the items.
6. The Customer has the right to withdraw from the Sales Agreement for a period of 14 days, without giving any reasons and without incurring any costs other than those provided for by law. To meet this deadline, it is enough to send a statement before its expiry. In the event of an effective withdrawal from the Sales Agreement, the contract is considered void. The Customer is obliged to return the purchased Goods immediately, no later than within 14 days from the date of receipt of the Goods. The goods should be returned unchanged, with the tag.
Complaint
1. The complaint may consist of:
  - - a request to bring the goods to a condition consistent with the contract by free repair or replacement with a new one,
  - if it is not possible to repair or replace the Goods with a new one, the Customer has the right to demand an appropriate price reduction or may withdraw from the contract with a refund of the price paid.
2. If the Store has received a complaint from the Customer and has not responded to this request within 14 days, it is considered that it considered it justified.
3. The purpose of considering the complaint is to fill it complaint form and the Customer's delivery of the advertised Goods with proof of purchase. The goods under complaint must be delivered or sent to the address of the Seller. If the complaint is accepted, the Seller returns the documented shipping costs to the Customer. If the complaint is not accepted, the customer bears the shipping costs.
4. If the complaint is considered in favor of the customer, the seller will repair or replace the customer with a fully-fledged product, and if this is not possible, it will reduce the price or refund the full amount due for the claimed product within 14 days.
5. Complaints are not subject to: goods with mechanical damage and resulting from improper use.
Warranty and Complaints
1. The store does not provide any warranty for any products sold.
2. The deadline for submitting a complaint is 12 months from the date on which the item was delivered to the customer.
Reimbursement
1. The store reimburses customers within 14 days in the case of:
  - withdraw from the contract by the Customer who is a Consumer within 14 days;
  - price reduction or withdrawal from the contract if the complaint is accepted;
2. The Seller shall refund the amount due to the Customer's bank account.
3. The Store is not responsible for the lack of a refund or delay in such a refund if, despite being sent to the Customer's e-mail address, the Customer does not provide the Store with the required data or if the response to the request is incomplete and prevents effective return. The store is free from liability, also when the return was not made or was made late as a result of the Customer providing incorrect data required for a bank transfer. The reimbursement will be made in this case, immediately after obtaining the above-mentioned data from the customer.
Personal data protection
1. The personal data of the Store's Users will be processed in accordance with the provisions of the Act of August 29, 1997 on the protection of personal data and art. 6 sec. 1 lit. b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR)
2. The customer has the option to view and correct their data after logging in to the website. The customer has the right to obtain information about the purpose and scope of data collection.
3. The customer has the right to:
  - Access to the content of your personal data, including the right to obtain a copy of this data,
  - Request the rectification of your personal data if the data is incorrect or incomplete,
  - Requests to delete your personal data,
  - Requests to limit the processing of your personal data,
  - Object to the processing of your personal data,
  - Transferring your personal data,
  - Withdrawal of consent to the processing of your personal data,
  - File a complaint to the President of the Personal Data Protection Office.
4. Personal data may be made available to the necessary extent to the following categories of entities with whom I cooperate in the performance of business activities: i.e. authorized employees, an accounting office, a law firm, an IT company, an insurance company, other subcontractors and principals, as well as authorized public authorities and entities performing public tasks or acting on behalf of public authorities in the scope and for purposes resulting from legal provisions, e.g. the Police, courts, the Prosecutor's Office, tax offices, court bailiffs.
5. Personal data is not transferred outside of Poland.
6. By registering in the Store www.hastan.pl, the Customer agrees to the processing of Customer's personal data by the Store for purposes related to the implementation of orders placed by the Customer and after-sales service.
7. By registering in the Store, the Customer may consent to the sending of commercial information to the Customer and to undertake marketing activities in the forms permitted by law and the Act of 18.07.2002. on the provision of electronic services and with the Act of August 29, 1997. about personal data protection.
8. The administrator of personal data of the Seller's Customers is z o.o
9. Providing their personal data by customers is always voluntary. However, failure to provide data marked as necessary makes it impossible to register in the Store and conclude a Service Agreement and a Sales Agreement
10. The Seller provides the option of removing personal data from the collection kept, in particular in the event of deletion of the Customer Account. The Seller may refuse to delete personal data if the Customer has not paid all amounts due to the Seller or has violated applicable law, and the retention of personal data is necessary to clarify these circumstances and determine the Customer's liability.
11. The seller protects the personal data provided to him and makes every effort to protect them against unauthorized access or use. The collection of collected personal data of Customers is treated as a separate database, stored on the Seller's server, in a special security zone, ensuring proper protection.
12. The Seller reserves the right to disclose to companies and websites cooperating with the Seller collective, general statistical summaries concerning customers. Such statements refer to the viewing figures of the Store's Websites and do not contain personal data of the Customers.
Final Provisions
1. The Seller may collect information in order to store it locally on the Customer's device, using the browser's memory mechanism using "cookies".
2. The rules of the "cookie" policy are regulated in the "Privacy and cookie policy" document, constituting an attachment to the Regulations, placed in the area of the Store's website.
3. The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer, resulting from the provisions of generally applicable Polish law. In the event of non-compliance of the provisions of the Regulations with the provisions of generally applicable Polish law, these provisions shall apply.
4. In matters not covered by the Regulations, the provisions of Polish generally applicable law shall apply.

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